About AshantiAI
We help teams talk less about busywork and eliminate it. AshantiAI transforms repetitive phone calls and back-office tasks into policy-aware automations, enabling your team to focus on higher-value work and deliver better customer care.
What we build
AshantiAI is a voice agent and automation OS. It connects to your phone system (SIP), orchestrates workflows, and runs on AWS for scale and security.
Verify identity, schedule/collect payments, and hand off to humans when needed
Generate letters/receipts, update CRMs/ERPs, reconcile payments, and file audit trails
Power healthcare/RCM ops: coding assist, claim scrubbing, denial prediction, patient statements, payment-plan recommendations, eligibility & prior auth checks, voice-to-text, and PHI-aware compliance
Why teams choose us
Two-way conversations + automation in one flow (no swivel-chair work)
Compliance by design: PCI-friendly patterns, HIPAA-aligned controls, audit logs
Open integrations: SIP, databases, CRMs/PMs/EHRs, clearinghouses, webhooks & APIs
Measurable outcomes: right-party contacts, DSO/days-to-pay, first-pass acceptance, denials avoided, admin hours saved
Why it works
Ashanti ai has baselines for most platforms including but not limited to the medical field, customer service, collections, and other financial systems. And it can be custom fit for your ai needs
Also included seamless integration for all platforms
Leadership
Operator, architect, and customer-obsessed builder. Suliman has led large-scale cloud and SaaS modernizations, including multi-account AWS foundations, EKS microservices, secure data pipelines, and automation programs for ISVs and regulated industries. He founded AshantiAI to replace brittle scripts and manual follow-ups with reliable, human-friendly agents and extensible workflows that prove ROI in weeks, not quarters.
Our values
Respect first
Humane conversations, brand-safe scripts, graceful handoffs
Compliance always
Privacy, consent, and auditability aren’t optional
Open systems
No lock-in; your stack remains the source of truth
Outcomes over hype
Ship fast, measure impact, improve continuously
Frequently
Asked
Questions
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What is AshantiAI?
AshantiAI is a voice agent and automation OS that runs on SIP and AWS. It handles compliant collections, payment scheduling, and back-office/RCM workflows end-to-end.
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How is it different from a dialer or simple reminders?
It facilitates two-way, policy-aware conversations and then executes automations (APIs/DBs/ files) within the same flow, eliminating the need for swivel-chair work.
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Which back-office tasks can you automate?
Dispute intake and routing, case creation, document packet generation, payment posting/reconciliation, promise-to-pay tracking, letters/receipts, and scheduled reports.
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How fast do we see value?
Connect SIP + data and launch a templated “collections + payments” flow in hours. Then add 1–3 runbooks (receipts, disputes, reconciliation) for quick lift.
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What systems do you integrate with?
Telephony (SIP/Asterisk and Twilio), databases (MySQL/Postgres/SQL Server), CRMs/ERPs/ticketing systems, accounting/gateways, storage (S3/Drive/SharePoint/Google Drive, etc), and any REST/SOAP services via n8n.
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Do you process payments and reconcile them?
Use your existing gateway. We provide secure links/DTMF, auto-pause outreach on payment, send receipts, and post results back with reconciliation references.
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Can we offer payment plans or late fees?
Yes, rule-bound plans and fee policies with installment tracking and pre-due reminders across voice/SMS/email.
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What channels do you support, and how’s deliverability handled?
Voice AI (multilingual, barge-in), SMS, and Email with STIR, throttling, time-zone/quiet-hour controls, and opt-out handling.
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How are disputes and “stop calling” handled?
The agent captures the issue verbatim, pauses outreach, opens a routed case, and logs all information for audit purposes.
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Is AshantiAI for B2B or B2C?
Both. Flows align with regional rules (including consent, disclosures, and calling windows) and support routing to portfolio/account owners.
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Can we control who gets contacted and what automates their responses?
Yes, segment by balance, delinquency, tags, risk tier, or custom logic; choose per-segment cadence and which automations fire.
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How do roles, approvals, and change control work?
Granular roles for Finance/Ops/Compliance/Admin, optional pre-send approvals, versioned scripts/runbooks, and full audit trails with rollback.
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What about security, compliance, and data residency?
Encryption in transit/at rest, least-privilege, SAML (eligible plans), PCI-friendly payment patterns, GDPR/CCPA/TCPA-aware flows, regional deployment options, and retention controls.
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Can our team build or extend automations?
Yes, use n8n templates/nodes and customize steps, approvals, retries, and error handling. Starter runbooks included.
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How do you prove ROI?
Dashboards track right-party contact rate, promise-to-pay, amounts collected, admin hours eliminated, days-to-pay, and lift vs. baseline (exportable to BI).
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Can you automate medical coding and claim scrubbing?
Yes, Automated Coding suggests CPT/ICD codes based on documentation, and Claim Scrubbing flags errors/missing data to boost first-pass acceptance.
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Do you predict and prevent denials?
Yes, models highlight likely denials and recommend fixes; RCM optimization prioritizes worklists using payer trends and reimbursement patterns.
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How do you handle patient billing and payments?
Automated statements (email/SMS/mail), AI payment-plan recommendations, and 24/7 billing chatbots/voice agents to answer questions, capture payments, and set plans.
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Scheduling, admin, and documentation automation?
Appointment scheduling by availability/eligibility, no-show prediction with proactive reminders, prior-auth checks/submissions, plus voice-to-text dictation and form autofill to cut manual entry.
Getting started
Most teams launch in days. We offer white-glove onboarding, shared templates, and a clear plan to help you achieve your first measurable win.
Ready to see AshantiAI in action? Book a demo and bring a use case, and we’ll map it live.
